A water heater is an essential appliance that provides hot water for your home. However, it can also cause a lot of trouble if it breaks down unexpectedly. A broken water heater can leak, burst, or stop working, leaving you with no hot water, water damage, and potential hazards. Here are some steps you can take when your water heater breaks to minimize the damage and restore your comfort.
Step 1: Turn Off the Water Supply
The first thing you should do when your water heater breaks is to turn off the water supply to the tank. This will prevent more water from leaking or flooding your home. You can find the water shut-off valve on the cold water pipe that connects to the top of the water heater. Turn the valve clockwise until it stops. If the valve is stuck or broken, you can also turn off the main water supply to your home.
Step 2: Turn Off the Power Supply
This will prevent the heating element from overheating or causing a fire. Depending on the type of water heater you have, you may need to turn off the electricity or the gas supply.
- If you have an electric water heater, locate the circuit breaker that controls the water heater and switch it off. You can also unplug the water heater from the wall outlet if it has one.
- If you have a gas water heater, locate the gas valve that connects to the water heater and turn it off. You can also turn off the main gas supply to your home if you smell gas or hear a hissing sound.
Step 3: Drain the Water Heater
If there is a risk of water damage or if repair is needed, attach a hose to the drain valve at the bottom of the tank. Drain the water heater to empty the tank and reduce the pressure. This will also help you avoid scalding yourself with hot water when you inspect or repair the water heater. To drain the water heater, you will need a hose, a bucket, and a pair of gloves.
- Attach one end of the hose to the drain valve at the bottom of the water heater, and place the other end in a bucket or a drain. Make sure the hose is secure and does not leak.
- Open the drain valve and let the water flow out of the tank. Be careful, as the water may be very hot. You may also see some sediment or rust coming out of the water.
- Open a hot water faucet in your home to let air into the tank and speed up the draining process.
- Wait until the tank is empty and close the drain valve.
Here Are Some Things That You Need to Do When Your Water Heater Breaks
- Check for Leaks and Damage: Inspect your water heater for any visible leaks, cracks, or signs of damage.
- Contact a Licensed Plumber: It’s important to get professional assistance, especially with complex systems like water heaters. In Savannah, you can search for local licensed plumbers or plumbing services.
- Turn Off Nearby Electrical Devices: If there is any water leakage, make sure to turn off any nearby electrical devices to avoid electrical hazards.
- Do Not Attempt DIY Repairs: Water heaters can be complex and potentially dangerous. It’s best to wait for a professional unless you have specific training.
- Consider Replacement if Necessary: Depending on the age and condition of your water heater, the plumber may suggest a repair or replacement.
- Check Warranty and Insurance Coverage: If your water heater is still under warranty, you might be able to get it repaired or replaced at a reduced cost. Also, check if your home insurance policy covers such damages.
- Call Water Damage Restoration Company
- Preventive Maintenance: Once repaired or replaced, consider scheduling regular maintenance checks to prevent future breakdowns.

Professional Water Damage Restoration and Cleaning Services
If you are looking for a reliable and experienced water heater repair service in Savannah, GA, you can trust ServiceMaster by Savannah. ServiceMaster by Savannah is a local company that offers a wide range of residential and commercial restoration services, including water damage, fire damage, mold removal, and more. They have been serving the community for over 10 years and have a team of certified and trained technicians who can handle any water heater issue. They are available 24/7 for emergency service and offer a 100% customer satisfaction guarantee.
To schedule an appointment with ServiceMaster by Savannah, call them at (912) 244-6966 or message us online. ServiceMaster by Savannah is your trusted partner for all your water heater and restoration needs.